How can we help?

1. Turn on the TV and open Amote on your iPhone.
2. Tap Find my TV (or Connect a TV on the Remote tab) and allow Local Network access.
3. Tap Connect next to your TV. The TV shows a code.
4. Type the code into the app. Done: next time the app connects by itself.

A 6‑character code made of the digits 0–9 and the letters A–F, for example 4B7E21. It appears on your TV screen, not on your phone. Type it exactly as shown.

• The code goes away when the TV's pairing screen closes. Tap Connect again to get a new one.
• Check for look‑alike characters: 0 (zero) and D, 8 and B.
• If another phone is pairing at the same moment, wait until it is done.

• Make sure the TV is on (or in network standby) and on the same Wi‑Fi as your iPhone.
• Restart the TV: unplug it for 30 seconds, then plug it back in.
• In Amote, open Settings > Your TVs, tap Forget next to the TV, then pair it again.

1. Same network: check that the iPhone is on Wi‑Fi (not only mobile data) and on the same network as the TV.
2. Local Network permission: iPhone Settings > Privacy & Security > Local Network > turn on Amote.
3. Wake the TV: turn it on with its own remote; some TVs drop off the network in deep standby.
4. Restart the TV and your Wi‑Fi router, then search again.
5. Enter the IP address: on the search screen, tap Enter IP address. You find it on the TV under Settings > Network & Internet > your network.

Some older Android TV devices need the latest version of the TV's built‑in remote service. Update the apps on your TV from its own app store, restart the TV, and try again.

Amote is for TVs, boxes and sticks that run Google TV or Android TV with the built‑in remote service. Devices that run other TV software, or plain Android without Google's TV software, have nothing to pair with.

Open a search box on the TV first (for example in an app's search), then tap the keyboard key in Amote. Your words appear on the TV as you type.

Switch with D‑pad | Swipe above the pad. On the swipe pad: swipe to move, tap to select, hold for long presses, and two fingers up or down for volume. Settings has the D‑pad size, swipe sensitivity, haptics and a left‑handed layout.

• Allow the microphone when iOS asks (or iPhone Settings > Amote > Microphone).
• Voice is part of Amote Pro when it shows a PRO badge.
• Your voice goes only to your TV while the voice panel is listening; the TV does the search.

Volume and power go to the device you paired. If it is a box or stick, the TV's own volume may need HDMI‑CEC turned on in the TV's settings. Some TVs ignore power‑on over Wi‑Fi from deep standby.

1. Open the Cast tab and choose Photos or Videos.
2. Pick one or several items in the system picker (Amote only sees what you pick).
3. They play on your TV. Use the cast controls for play/pause, seek and volume.

Keep Amote open while the TV plays photos or videos from your iPhone: your phone is serving them over your Wi‑Fi.

Your TV needs Chromecast built‑in, and it must be on the same Wi‑Fi. Turn the TV on, wait a moment and open the Cast tab again. Nothing needs to be installed on the TV.

• Streaming services and other copy‑protected (DRM) videos can't be cast. For those, open the service's own app on your TV; Amote offers to do that.
• Some sites only allow their videos inside their own pages. Amote first lets the TV load the link, then tries to relay it through your iPhone; if both fail, the site does not allow it.

1. On your iPhone open Settings, tap your name, then Subscriptions.
2. Tap Amote Pro to change the plan or cancel.

Subscribers also find Manage subscription on the Amote Pro screen in the app. Cancel at least 24 hours before the end of the current period to avoid the next renewal; Pro stays active until the period ends. Deleting the app does not cancel a subscription.

1. Make sure you are signed in with the same Apple Account you bought Pro with.
2. Open Amote > Settings > Amote Pro and tap Restore Purchases.
3. If a purchase is waiting for approval (for example Ask to Buy), Pro turns on as soon as it is approved.

Apple handles all payments, so refunds are requested from Apple: go to reportaproblem.apple.com, sign in, choose the Amote Pro purchase and select "Request a refund". We cannot see or refund App Store payments ourselves.

Pro follows your Apple Account: tap Restore Purchases on another iPhone signed in with the same account. The Apple Watch app gets its Pro status from your iPhone.